Product Refunds policy

Product  Refunds  policy

  - The customer has the right to replace or retrieve the product that was purchased from the website within 30 days from the date from the day you receive the product

 only in the event that there is a manufacturing defect in the product, based on a technical report from maintenance or authorized service centers as they are subject to health conditions This, and in the event that the 30-day period expires, the device will not be replaced or retrieved for any reason, and in this case the customer must contact customer service Mob: +8613076701615 to register a maintenance report for devices for which a maintenance report is registered.

- When returning or replacing the product, the carton and packaging materials must be in their original condition, and the product carton has not been opened or used, and all its contents are accompanied by all the original documents, and in the event that there is a gift on the purchase order, it must be returned with the device, and if it is not Return of all attachments The request for replacement or return will not be approved, and in the event of a return or replacement of a product that was purchased and has a price discount or offer, only what the customer paid will be refunded.

  1. In the event that the device’s box has not been opened or used while the device is still in its original condition:

  2. I n the event that the customer opens the device’s carton:

We accept your return, or if you order but do not receive an item, we aim to refund you the purchase price of the item within the period of time stated on the return timelines page. For incorrect, defective, or damaged items, you will also be refunded for the full cost of delivery of the returned items, once your return is processed. For all items, the refunded amount will include the shipping amount you were charged. The refund request form shall state which payment method(s) for receipt of refunds are available to you.